Hi Ruslan;
Understand and agree with you in principal, however a Tech supp manager
would like to know who/when added the wrong requester, saying "trust me
these requesters were added when the ticket was created" ... does n't
work any more..
I am just wondering if anyone have a suggestion or a work around ..
Thanks for you reply.
Roy
Ruslan Zakirov wrote:
On 2/19/07, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5
When a ticket is created from the web interface,an agent in most cases
will enter a customer email address as requester, is there any way that
this action is added/included in the ticket history, similar to how
adding a requester from the People tab is recorded (user - Requester
Blah added) ..
I know I need to call
Transaction->AddWatcher,
but how and from where ??
Why do you need another transaction? In the most cases I heard about
people want to merge all changes during creation into one transaction.
Many thanks;
Roy
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