Ben,
If there is a problem with the template, I don't believe the E_mail
will be sent. The only other thing I can think of is if the UserId for
the owner is NOT a privileged user and you have not allowed unprivileged
users to get mail. Hope this helps.
Kenn
LBNL
Ben Ruset wrote:
In this particular case, yes. However the problem happens when when the
requestor and owner are different people.
I am not using any custom conditions or actions either. Everything
(apart from a customized template or two, and the LDAP overlay) is bone
stock.
Ben Ruset
IT Manager, GridApp Systems
email: [EMAIL PROTECTED]
tel: 646-452-4042
web: http://www.gridapp.com
-----Original Message-----
From: Matthew Keller [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 22, 2007 10:50 AM
To: Ben Ruset
Cc: [email protected]
Subject: Re: [rt-users] No recipients found. Not sending.
Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?
On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.
I have RT set to authenticate users via LDAP. This is working with no
problem. A user can create a ticket via email and be emailed back an
autoresponder.
The problem is, if they add a comment to the ticket, it gets added to
the ticket but no auto response gets sent back out to the user. I also
created a scrip to notify the ticket owner if there is a comments on
the ticket. In those cases I am getting the following errors in my RT
log:
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> #36/430 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> #36/430 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> #36/430 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> #36/430 - Scrip 16
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<[EMAIL PROTECTED]> No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
Scrip 16 is the one to notify the ticket owner if the requestor has
updated the ticket.
This is RT 3.6.3, running on CentOS 4.4 32 bit.
Ben Ruset
IT Manager, GridApp Systems
email: [EMAIL PROTECTED]
tel: 646-452-4042
web: http://www.gridapp.com
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Commercial support: [EMAIL PROTECTED]
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