Hi, I have the following group rights for a queue without the "TakeTicket" right, but somehow the user still has permission to take tickets under that queue. CommentOnTicket CreateTicket DeleteTicket ModifyQueueWatchers ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowTemplate ShowTicket ShowTicketComments Watch Is it a know bug or a misconfiguration? Can someone help? Thanks, Yen-Nhi
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