http://rt.bestpractical.com/view/AutogeneratedPassword has what you're looking for.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of Kelly Jones > Sent: Sunday, February 25, 2007 16:46 > To: [EMAIL PROTECTED] > Subject: [rt-users] Giving web-based RT access to regular users > likert.sorbs.net? > > Here's the way we've been using RT: > > * Admins and support staff use the web interface to make comments, > reply to users, change the status of tickets, etc > > * Regular users interact w/ RT via email: they don't know about the > web interface, don't have a password to access it, etc > > I thought this was the normal way to use RT, but, when I emailed > [EMAIL PROTECTED] (which uses RT), I got back an auto-reply (as > expected), but also a password to log into https://rt.sorbs.net/ > > Of course, the only ticket I can see if my own, and I can't change its > status, assign the ticket to someone (or even see the list of people I > could theoretically assign it to), etc. I'm also guessing I wouldn't > be able to see comments, only replies. > > How do I set my RT queue up to do this: the first time someone creates > a ticket, email them a username (their email address) and password to > let them see the status of their ticket (+ any future tickets they > create)? > > Is this an add-on/hack, or standard, supported RT functionality. > > -- > We're just a Bunch Of Regular Guys, a collective group that's trying > to understand and assimilate technology. We feel that resistance to > new ideas and technology is unwise and ultimately futile. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
