> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Jesse Vincent > Sent: Wednesday, February 28, 2007 11:30 AM > To: rt-Users Users > Subject: [rt-users] Google Summer of Code > {clip} > > What would you like to do/see done as part of a RT summer of > code project? >
SOAP/REST interfaces have already been mentioned. I'd really like to see whatever comes out of that decision leveraged to build a decent, tightly integrated framework for an IVR interface using Asterisk (a-la the now obsolete http://www.voip-info.org/wiki/view/Asterisk+Request+Tracker). Given the wide audience acceptance both the RT and Asterisk projects have already developed in their particular fields it would seem to be really good fusion - imagine unpacking an RT installation, unpacking an Asterisk installation, stirring in some basic configuration and voila! a telephony user interface to go along with the already great email and web UIs - all without needing to add expensive, telephony-specific hardware. A dash of Sphinx (http://www.voip-info.org/wiki/view/Sphinx), a pinch of Festival (http://www.voip-info.org/wiki/view/Festival) all rolled up in a nice VoiceXML wrapper (http://www.voip-info.org/wiki/view/VoiceXML) and it starts to sound like a pretty flexible toolset for doing large scale customer relationship management projects outside of the IT domain. Hmmm, perhaps I'm dreaming... ;-) Kris Boutilier Information Services Coordinator Sunshine Coast Regional District _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
