When creating, commenting or resolving a ticket emails are not created,
claiming that there are no recipients.
I carefully checked the tickets and found, that there ARE email addresses.
Ticket Data:
The Basics
Id: 400
Status: resolved
Left: 0 min
Priority: 0/49
Queue: IT Service Requests
People
Owner: adoppler <[EMAIL PROTECTED]>
Requestors: adoppler <[EMAIL PROTECTED]>
Cc:
AdminCc:
I noticed that this seems to be one of the most annoying issues with RT.
Reading the many questions and answers on this issue did not really help
since all suggested solutions did not solve my problem:
First error on Scrip 8:
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> #400/4824 -
Scrip 8 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
Scrip 8:
Condition: On Comment
Action: Notify AdminCcs as Comment
Template: Global template: AdminComment
Stage: TransactionCreate
Since there is no address for AdminCc, i understand this error.
Second error on Scrip 9:
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> #400/4824 -
Scrip 9 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
Scrip 9:
Condition: On Comment
Action: Notify Other Recipients as Comment
Template: Global template: Correspondence
Stage: TransactionCreate
Since there are no addresses for Other Recipients as well, i also understand
this error.
Third error on Scrip 10:
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> #400/4825 -
Scrip 10 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238)
Mar 12 19:13:13 rt RT:
<[EMAIL PROTECTED]> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250)
Scrip 10:
Condition: On Resolve
Action: Notify Requestors
Template: Global template: Resolved
Stage: TransactionCreate
Since there definitely is an address for the Requestor, i do not understand
this error.
People
Owner: adoppler <[EMAIL PROTECTED]>
Requestors: adoppler <[EMAIL PROTECTED]>
What am i doing wrong?
Any help very much appreciated.
Andreas
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09:24
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