If adoppler is making changes, it won't bother e-mailing adoppler because obviously adoppler knows about them because adoppler is the one who made them.
On Mon, 2007-03-12 at 19:30 +0000, Andreas Doppler wrote: > When creating, commenting or resolving a ticket emails are not created, > claiming that there are no recipients. > > I carefully checked the tickets and found, that there ARE email addresses. > > Ticket Data: > > The Basics > Id: 400 > Status: resolved > Left: 0 min > Priority: 0/49 > Queue: IT Service Requests > > People > > Owner: adoppler <[EMAIL PROTECTED]> > Requestors: adoppler <[EMAIL PROTECTED]> > Cc: > AdminCc: > > I noticed that this seems to be one of the most annoying issues with RT. > > Reading the many questions and answers on this issue did not really help > since all suggested solutions did not solve my problem: > > First error on Scrip 8: > > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> #400/4824 - > Scrip 8 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238) > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> No > recipients found. Not sending. > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250) > > Scrip 8: > > Condition: On Comment > Action: Notify AdminCcs as Comment > Template: Global template: AdminComment > Stage: TransactionCreate > > Since there is no address for AdminCc, i understand this error. > > Second error on Scrip 9: > > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> #400/4824 - > Scrip 9 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238) > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> No > recipients found. Not sending. > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250) > > Scrip 9: > > Condition: On Comment > Action: Notify Other Recipients as Comment > Template: Global template: Correspondence > Stage: TransactionCreate > > Since there are no addresses for Other Recipients as well, i also understand > this error. > > Third error on Scrip 10: > > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> #400/4825 - > Scrip 10 (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:238) > Mar 12 19:13:13 rt RT: > <[EMAIL PROTECTED]> No > recipients found. Not sending. > (/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:250) > > Scrip 10: > > Condition: On Resolve > Action: Notify Requestors > Template: Global template: Resolved > Stage: TransactionCreate > > Since there definitely is an address for the Requestor, i do not understand > this error. > > People > > Owner: adoppler <[EMAIL PROTECTED]> > Requestors: adoppler <[EMAIL PROTECTED]> > > > What am i doing wrong? > > Any help very much appreciated. > > Andreas > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
