I think :
In your TNS queue create scrip
Condition On Queue Change
Action Notify Others
Template : yourcustomtemplate
Create yourcustomtemplate
in the top 2 line2
cc:[EMAIL PROTECTED]
Attach-Message: Yes
leave few blank lines then put your text.
Good luck
Roy
Gene LeDuc wrote:
I want RT to send an e-mail to a specific address (an external mailing
list, not a user) when a ticket gets moved from my DMCA queue to the
TNS queue. A couple of questions:
1. Can I specify an address (either in the scrip or the template)
like "[EMAIL PROTECTED]" or must I use Owner, Requestor, etc.?
2. I'm assuming I should put the template in the TNS queue. Should
the scrip go in the DMCA or TNS queue?
Any insights into the best approach to accomplish this will also be
appreciated.
Thanks,
Gene
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