Make sure you have an AdminCC set on the queue.
JJ Asghar wrote:
Roy,
Opps sorry i forgot to say this.... I have an working mail system, i
get the auto responses et al, it's just i'd like the ability to get an
email when a new ticket is opened and or put in my queue.
I really stink at describing my problems in emails :P.
-J
Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
On Mar 14, 2007, at 11:14 AM, Roy El-Hames wrote:
JJ;
Before then i guess you have not up the mail gateway .. take a look
at the README in your source files (the package where you installed
RT from).
Also the wiki on how to set up RT, Sorry have n't a browser to hand
to locate exact page ..
But you need to be at a point where you can send an email to your rt
which creates a ticket then email you back an auto-responder
Roy
(btw you may also get info from /opt/rt3/bin/rt-mailgate)
JJ Asghar wrote:
Hey Roy,
Thanks for the heads up. If you havent noticed i'm a complete
n00b. below is what is in that "directory" what should i
change/install/whatever to get what i'm looking for done?
(no value)
On Correspond Open Tickets with template Blank
(no value)
On Owner Change Notify Owner with template Transaction
(no value)
On Create Autoreply To Requestors with template Autoreply
(no value)
On Create Notify AdminCcs with template Transaction
(no value)
On Correspond Notify AdminCcs with template Admin Correspondence
(no value)
On Correspond Notify Requestors and Ccs with template Correspondence
(no value)
On Correspond Notify Other Recipients with template Correspondence
(no value)
On Comment Notify AdminCcs as Comment with template Admin Comment
(no value)
On Comment Notify Other Recipients as Comment with template
Correspondence
(no value)
On Resolve Notify Requestors with template Resolved
Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:
Hi JJ;
Well you 'll even be more in love with RT, because the whole (well
most of) idea of RT is sending emailing notifications when tickets
created/updated/ and anything else ..
You seem to be missing a big part (unless I misunderstood your
request)?!
Look into scrips (Configuration -> Global -> Scrips) from the web
interface where you can set default or custom made conditions on
when emails are sent, and also set actions that can include whom
should receive emails etc
Regards;
Roy
JJ Asghar wrote:
Greetings,
First off i'm in love with RT. It's stream lined and
consolidated my IT staff like crazy. I couldn't think of anything
better.
I do have a question though, is there a way for an email to be
sent out when a new ticket is created, updated, and/or put in my
queue?
I looked around the WIKI and to no avail...
Thanks in advance!
-J
Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
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