To all,
We've been putting some custom field data in our templates for awhile,
but the tickets already exist. We are now trying to get some cf data on
an e_mail during creation and having some trouble. We've various
versions of "{$self->$Ticket->FirstCustomFieldValue('Description')} and
also {my $Ticket_Description;
$Ticket_Description = $Ticket->FirstCustomFieldValue('Description');
return $Ticket_Description;}
But to no avail. We need some help help here. Obviously, thereis
something I do not understand. Is this data just not available from the
ticket yet? I do not have the cf defined for a transaction. Thanks.
Kenn
LBNL
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