On 3/15/2007 1:40 PM, Kenneth Crocker wrote:
But to no avail. We need some help help here. Obviously, thereis
something I do not understand. Is this data just not available from the
ticket yet? I do not have the cf defined for a transaction. Thanks.
Here's what I have in one of my conditions for new tickets. It
basically checks to see if the field is valued, and if not, the action
will set a default value:
sub IsApplicable
{
my($self) = shift;
my($CFNAME) = 'FooBarBaz';
my($q) = $self->TicketObj->QueueObj;
my($cf) = new RT::CustomField $q->CurrentUser;
$cf->LoadByNameAndQueue(Name => $CFNAME, Queue => $q->id);
$cf->LoadByNameAndQueue(Name => $CFNAME, Queue => 0) unless $cf->id;
unless ($cf->id) {
$RT::Logger->warning("Custom field '$CFNAME' isn't global or defined
for queue '" . $q->Name . "'");
return undef;
}
return ! $self->TicketObj->FirstCustomFieldValue($cf->id);
}
This works on 3.6.3
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========
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