On 3/15/2007 12:21 PM, Gene LeDuc wrote:
When an e-mail creates a new ticket in a specific queue I'd like to
populate some custom fields in the ticket with data extracted from the
e-mail body. I think the best way to do this is with a scrip that fires
on ticket creation in this queue. Is there a variable I can parse that
holds the body of the e-mail?
The body of the email is included as an attachment to the ticket, and
you should have a ticket object available in the action part of the
scrip, so you should be able to get to it that way. Check out the
Ticket.pm and Ticket_Overlay.pm files for info on the Ticket API.
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========
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