Gene;
$self->TransactionObj->Content may help you .
Roy
Joe Casadonte wrote:
On 3/15/2007 12:21 PM, Gene LeDuc wrote:
When an e-mail creates a new ticket in a specific queue I'd like to
populate some custom fields in the ticket with data extracted from
the e-mail body. I think the best way to do this is with a scrip
that fires on ticket creation in this queue. Is there a variable I
can parse that holds the body of the e-mail?
The body of the email is included as an attachment to the ticket, and
you should have a ticket object available in the action part of the
scrip, so you should be able to get to it that way. Check out the
Ticket.pm and Ticket_Overlay.pm files for info on the Ticket API.
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