Hello Roy
Thanks very much for the quick response!
Yes, I would like to add several e-mail addresses to the ticket cc
list upon creation. I often have to access RT via my Blackberry and
having everyone automatically added to the ticket makes it much
easier for me to trim people off rather than adding them on.
I've never worked with scripts but it doesn't look too difficult
although I'm guessing for this particular action a bit of custom code
will be required. I'm wondering if someone already has something
like this on their RT and can jump start me a little.
Thanks again!
At 04:09 AM 3/21/2007, Roy El-Hames wrote:
Frank;
When you say added to the CC list , you mean the ticket CC watchers
or the emails sent out ??
If ticket CC: then it does not quite work like that, what you
created/done is queue watchers (these email addresses will get an
email for tickets updated in the queue) , as soon as you move the
ticket to another queue these email addresses will no longer get
updates.What you need is to create a scrip that add watchers when a
ticket is created , you can have that scrip as global or per queue
If you just wish them to get updates from that one particular queue
then make sure you have a scrip enabled on that queue On corresspond
Notify CC ..
Regards;
Roy
Frank Saxton wrote:
Hello folks!
RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :)
Wondering if I am doing something wrong or if this feature is just
broken in this version. Things are working mostly really well at
the present time which makes upgrading anything an unattractive option.
I've set a particular queue to add several e-mail addresses as
watchers and that seems to have taken OK.
Configuration->Queues->Queue->Watchers does list the newly added
e-mail addresses correctly.
However, when a new ticket is created in the queue, the watchers
are not added to the cc list.
I gave "everyone" watch rights and that didn't seem to help either.
What am I doing wrong please?
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