This works... thanks Roy!
Description: Add Watchers
Condition: On create
Action: User defined
Custom action preparation code:
$self->TicketObj->AddWatcher( Type => "Cc",
Email =>"[EMAIL PROTECTED]");
return 1;
Template: Global template blank
Frank Saxton wrote:
Hello folks!
RT 3.0.1 on Redhat 7.3, an oldie but a goodie to be sure :)
Wondering if I am doing something wrong or if this feature is just
broken in this version. Things are working mostly really well at
the present time which makes upgrading anything an unattractive option.
I've set a particular queue to add several e-mail addresses as
watchers and that seems to have taken OK.
Configuration->Queues->Queue->Watchers does list the newly added
e-mail addresses correctly.
However, when a new ticket is created in the queue, the watchers
are not added to the cc list.
I gave "everyone" watch rights and that didn't seem to help either.
What am I doing wrong please?
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