Jared,
Is there someone that exists in both groups? If so, that person could
save the search from one Queue as a personal search and then get into
the other Queue for the other group and load that personnaly saved
search and save it again under a different title as a Queue saved
search? Try that.
Kenn
LBNL
Jared Hanks wrote:
Hello,
I'm apart of Group1 and have saved a search. I want users in Group2 to
be able to load this saved search and add it to their "Customize RT at a
glance", but I'm unable to get it to work. Users can't see the Group1's
saved searches in the search builder and aren't able to see them in the
"Available" column in Customize RT at a glance.
I have the CreateSavedSearch,
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to
privileged users, so shouldn't I just need to go to Group1 and grant
Group2 the ShowSavedSearch right? This seems like this should do it,
but it doesn't.
Any help is appreciated.
Thanks,
Jared
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