On Tue, 2007-04-03 at 13:33 -0400, N.J. Thomas wrote: > hello, > > How do I assign permissions such that everyone in a certain group can > view a ticket when a single member of their group opens a ticket in > some queue?
[...snip...] > If MarketingUser1 opens up a ticket in AccountingQueue, everyone in > AccountingGroup will see that ticket, in addition to MarketingUser1 > (because he opened it). > > But MarketingUser2 will not see this ticket, because he doesn't have > access permissions to AccountingQueue, nor did he open the ticket. > > I would like for everyone in MarketingGroup to be able to view this > ticket. This is for RT 3.4.x. Can you not just give the MarketingGroup group SeeQueue and ShowTicket privs. for the AccountingQueue queue? - Ken. -- This email has passed through an IE Internet MailWall gateway and has been screened for known viruses, potential viruses and malicious code. IE Internet.com MailWall (http://ieinternet.com/mailwall/) -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
