On Apr 6, 2007, at 8:05 AM, Philip Kime wrote:
Strangely, our RT server has suddenly started being really slow loading up the search page and running searches - the same query is logged in the slow-log every time - any ideas:
Likely you granted some large group of users the right to own tickets.
# Time: 070405 16:01:56 # [EMAIL PROTECTED]: rt_user[rt_user] @ localhost []# Query_time: 38 Lock_time: 0 Rows_sent: 288 Rows_examined: 54167891 SELECT DISTINCT main.* FROM Users main , Principals Principals_1, CachedGroupMem bers CachedGroupMembers_2, Groups Groups_3, ACL ACL_4 WHERE ((ACL_4.PrincipalTy pe = Groups_3.Type)) AND ((ACL_4.RightName = 'OwnTicket')) AND ((CachedGroupMemb ers_2.MemberId = Principals_1.id)) AND ((Groups_3.id = CachedGroupMembers_2.Grou pId)) AND ((Principals_1.Disabled = '0')) AND ((Principals_1.PrincipalType = 'Us er')) AND ((Principals_1.id != '1')) AND ((main.id = Principals_1.id)) AND ((ACL _4.ObjectType = 'RT::Queue') OR (ACL_4.ObjectType = 'RT::System')) AND ((Groups_ 3.Domain = 'RT::Queue-Role') OR (Groups_3.Domain = 'RT::System- Role')) ORDER BYmain.RealName ASC; -- Philip Kime NOPS Systems Architect 310 401 0407 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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