-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Erm, about scrips:
What the "transaction" field means anyway? I'm basing my scrips on http://wiki.bestpractical.com/index.cgi?AutoCloseOnNagiosRecoveryMessages, but I want to auto-deal with Nagios and Cron-Apt automatic emails. Can I create two different scrips and apply to the same 'thing' (onCreate)? I tried that for the cron-apt emails, with no luck: # Based on http://marc.free.net.ph/message/20040319.180325.27528377.en.html # Modificado por [EMAIL PROTECTED] para uso no cron-apt # "CRON-APT completed on romario [/etc/cron-apt/config]" my $update_host = undef; my $Transaction = $self->TransactionObj; my $subject = $Transaction->Attachments->First->GetHeader('Subject'); if ($subject =~ m#CRON-APT completed on (\w+) \[/etc/cron-apt/config\]#) { # This looks like a nagios recovery message $update_host = $1; $RT::Logger->debug("Encontrada atualização relacionada: $update_host"); } else { return 1; } # Ok, now let's merge this ticket with it's PROBLEM msg. my $search = RT::Tickets->new($RT::SystemUser); $search->LimitQueue(VALUE => 'rede'); $search->LimitStatus(VALUE => 'new', OPERATOR => '=', ENTRYAGGREGATOR => 'or'); $search->LimitStatus(VALUE => 'open', OPERATOR => '='); if ($search->Count == 0) { return 1; } my $id = undef; while (my $ticket = $search->Next) { # Ignore the ticket that opened this transation (the recovery one...) next if $self->TicketObj->Id == $ticket->Id; # Look for nagios PROBLEM warning messages... if ( $ticket->Subject =~ m#CRON-APT completed on (\w+) [/etc/cron-apt/config\]# ) { if ($1 eq $update_host){ # Aha! Found the Problem TICKET corresponding to this RECOVERY # ticket $id = $ticket->Id; # Nagios may send more then one PROBLEM message, right? $RT::Logger->debug("Merging ticket " . $self->TicketObj->Id . " into $id because of OA number match."); $self->TicketObj->MergeInto($id); # Keep looking for more PROBLEM tickets... } } } $id || return 1; # Auto-close/resolve this whole thing #$self->TicketObj->SetStatus( "stalled" ); 1; -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGG6cEv0TDyic/J4kRAh9kAJ47rTHOgM4rkaVam29vscJCmChrFwCfeVru Qk/n9Ld83hiTIS/fEnrsKtY= =2kAI -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
