-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Running RT 3.6.3 on Mac OS X 10.4.8
Everything has been working fine since upgrading to v3.6.3 from v3.6.1. We added the RT::LdapUserLocalOverlay to our installation shortly after doing the upgrade. Since then we have had intermittent issue with users creating or replying to tickets in RT. Emails bounce back with the following error: - --BEGIN ERROR MESSAGE-- From: [EMAIL PROTECTED] Date: April 10, 2007 9:40:25 AM EDT To: [EMAIL PROTECTED] Subject: Could not load a valid user RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. - --ERROR ERROR MESSAGE-- I have checked my mailgate settings, they are correct as far as I can tell. It's as if the mailgate can't figure out which queue to submit the email to. This error occurs when replying to emails from rt as well as sending a new email (creating a ticket). It occurs across multiple queues, and does not seem to matter if the user is in the Privileged, Everyone or Unprivileged group. The Everyone and Unprivileged groups have the following rights: CreateTicket ReplyToTicket - --BEGIN SYSTEM.LOG- Apr 10 10:46:11 appsrv2 RT: Couldn't load RT::Interface::Email::: Can't locate RT/Interface/Email/.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /System/Library/Perl/5.8.6/darwin-thread-multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1/darwin-thread-multi-2level /Library/Perl/5.8.1 . /usr/ /usr/lib/perl) at /opt/rt3/lib/RT/Interface/Email.pm line 619.\n\nStack:\n [/opt/rt3/lib/RT/Interface/Email.pm:619]\n [/opt/rt3/lib/RT/Interface/Email.pm:619]\n [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:59] (/opt/rt3/lib/RT/Interface/Email.pm:619)\n\n Apr 10 10:46:11 appsrv2 RT: RT could not load a valid user, and RT's configuration does not allow\nfor the creation of a new user for this email ([EMAIL PROTECTED]).\n\nYou might need to grant 'Everyone' the right 'ReplyToTicket' for the\nqueue TechSupport. (/opt/rt3/lib/RT/Interface/Email.pm:241)\n\n Apr 10 10:46:11 appsrv2 RT: RT could not load a valid user, and RT's configuration does not allow\nfor the creation of a new user for your email. (/opt/rt3/lib/RT/Interface/Email.pm:241)\n\n Apr 10 10:46:11 appsrv2 RT: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:73)\n\n - --END SYSTEM.LOG- - -- ./gsf Gregory Floro Director of Digital Solutions Graphic Systems Group, LLC 33 East 17th Street, New York, NY 10003 [ voice: 646-230-1950 | fax: 212-228-8500 | cell: 917-577-9891 ] New York's largest Production Agency! Key Fingerprint 238F 53C3 C837 B5BF 4FA2 C492 234C A3BC B2BC 205F Reclaim Your Inbox! http://www.mozilla.org/products/thunderbird/ ================================================================================ This electronic transmission contains confidential information intended only for the person(s) named. Any use, distribution, copying, or disclosure by any other person is strictly prohibited. If you received this transmission in error, please notify the sender by return e-mail and delete all copies of this message. ================================================================================ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGG8WxI0yjvLK8IF8RAq3nAJ9abAPOVMIincZHxgWW+uBazSRocQCfb1/d QYlNl/D7i6zyRVxxRZXEuic= =M+gr -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
