On Apr 23, 2007, at 11:19 AM, [EMAIL PROTECTED] wrote:
I have 2 custom fields created at ticket creation time, and 2
others to be updated whenever one of the other two change value.
This is done by several scrips, 2 running at ticket creation and
the others running when one of the 2 initial custom field is updated.
Comparing the 2 cases in RT log file, it looks like there's an
extra transaction firing after the update of the wrong custom
field, but I can't tell what it does.
Hi Silvana
You might want to make a local overlay of Scrips where you change
lib/RT/Scrips_Overlay.pm's _FindScrips method to dump out which scrips
were found, rather than just a count of the applicable scrips. Once
you have
the id, tracking down which scrip is misbehaving would be a lot easier.
-kevin
All custom fields are defined global for tickets in all queues.
Does anyone have an idea of what to do to fix this problem?
Thanks,
Silvana
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