Tommy Abrahamsson wrote:
Hi
I'm trying to figure out how to use RT for more detailed time tracking
when working on tickets. The reason is that I work for a specific
client, which require specific hours and dates - not just "4 hours" -
when I send the bill. The bill is monthly, which is why the need for
more details.
I'd really like to end up with something like this (note multiple
registrations pr ticket):
Date
Description
Hours
01012007
problem with bla bla bla
09:00 - 11:00
02012007
problem with bla bla bla 14:00 - 15:00
05012007
new problem with bla bla bla
10:00 - 11:00
I did something like this using iReport but you could use almost any
reporting engine/app you like. What you need to know is the relation
between tickets -> transactions -> attachments and how to map various
numerical id's to names etc.
One could write a mason component which would do the same but going
directly to the database proved, for me, to be simpler and faster, YMMV.
Joop
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