Hi, You followed this procedures, find in wiki?
http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat " This was solved by granting CreateTicket and ReplyToTicket to the group Everyone. This is done via Configuration - > Queues - > (queue name) - > Group Rights in the web interface while logged in as the RT user "root". " Regards, Fernando. Citando Nadeem Shahbaz <[EMAIL PROTECTED]>: > Hi List, > > I really need a solution for it. we are using > http://URL/REST/1.0/NoAuth/mail-gateway to create tickets but it is > returning error, "not > ok - Could not load a valid user" in browser and log having : > [error]: Could not record email: Could not load a valid user > (<prefix>/share/html/REST/1.0/NoAuth/mail-gateway:73) > > Kindly solve this problem of mine or point any docs if there is any ? > RT version is 3.6.3 > > Nadeem --- Fernando Fugita Centro de Computacao Eletronica _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
