You are right. this is the default behaviour but it is not working for me. I
need to make it work again. What you suggested did not work. Any other
suggestion?
thanks
Mustafa Badawi
On 4/29/07, Joe Casadonte <[EMAIL PROTECTED]> wrote:
On 4/27/2007 5:01 PM, Mustafa Badawi wrote:
> I have a running installation of RT. I have a problem with reopening
> resolved tickets by replying to the email sent when the ticket is
> resolved. the ticket is updated with the reply email but the status
> remains "resolved". where might the problem be and how can I
> troubleshoot it?
I guess that what you are seeing is default behavior, though I though I
had changed it to do what you see.....
Anyway, you probably want to look here:
$RT/share/html/Ticket/Update.html
<tr><td align="right"><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1]
(Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} ||
($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
Change the DefaultLabel parameter if your current status is Resolved.
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========
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