Jesse Vincent wrote: > If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product? > > Think big.
The ability to set the complexity of the interface, based on the group of the logged-in user. Think Google's default interface (for front-line tech support) vs their "advanced query page" (for 2nd/3rd tier support). We tried to get another group using RT but were rebuffed with "that's too complex for our CSRs." Graham _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
