I'd like to see the following: 1. Better Documentation and resources for the product (current methods are cumbersome and slow ie. List Archives or the Wiki) 2. Ruby on rails would be great... but as your PERL guys I assume unrealistic. Really a complete SOA architecture would be fantastic 3. More complexity around Custom Fields, current model is very cumbersome 4. Have every function and feature exported into a fully functional API layer 5. Ability for RT to natively sync data between multiple RT instances (Enterprise feature set) 6. A robust change management interface that follows ITIL standards 7. Way to track SLA's based on Response and remedy commitments 8. Ability to do more site maintenance tasks in the GUI, DB backups, RTx Extensions, Simple Branding, etc. 9. Reporting layer utilizing the Jasper Framework
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Tuesday, May 01, 2007 10:55 AM To: RT Users Subject: [rt-users] RT 4 If, for the sake of argument, Best Practical were to rewrite RT, what would you want to see in the new product? Think big. Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
