> 6) Active Directory interface > This would allow us to set up users in AD and give them access to RT right there.
This falls under LDAP, really. If you have native LDAP functionality (bind, query, filter, etc), you can bind to an AD server. It'd be good to see this moved into the core functionality. I'd like to see better documentation, myself. It took me a while to get to grips with the way some of the functions work. Regards, Sasha Sasha Gerrand Web & Database Developer Austbrokers Holdings Limited Level 21, 111 Pacific Highway North Sydney NSW 2060 PO Box 1813 North Sydney NSW 2060 Ph: 02 9935 2230 Mobile: 0448 278 500 Email: [EMAIL PROTECTED] Web: http://www.austbrokers.com.au NOTICE If you are not an authorised recipient of this email, please contact Austbrokers Holdings immediately by return e-mail or by telephone on +61-2-4920-6117. In this case, you should not read, print, re-transmit, store or act on this e-mail or any attachments. Please destroy the message and attachments. This e-mail and any attachments are confidential and may contain legally privileged information and/or copyright material of Austbrokers Holdings or third parties. You should only re-transmit, distribute or commercialise the material if you are authorised to do so. Internet e-mails are not necessarily secure, Austbrokers Holdings does not accept responsibility for changes made to this message after it was sent. This Notice should not be removed. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James Alspach Sent: Wednesday, 2 May 2007 9:18 AM To: [email protected] Subject: RE: [rt-users] RT 4 Jesse; First let me say "Thank you" for soliciting our thoughts. This is at the heart of why I prefer to use open source software. It is not the money you may save but the proximity to the people whose hands are actually in the code. There are a few things we would like to see that have already been mentioned. I will still mention them again here just to reinforce. Also, I know many of the things we are looking for may be covered using plug-in or workarounds but, since we are just tossing out ideas, I included those as well. 1) Asset tracking A way to track the lifetime of a piece of equipment along with any upgrades, problems, etc... 2) Configuration / change management It would be nice for our help desk people to be able to look to see if work had recently been done on a specific server. If a problem seems to be related to that work, set the owner of the server ticket as the owner or a watcher on the new tickets being opened. Also, the ability of that tech to see what was done and why so that he can decide whether or not to roll the changes back. 3) Built in ability to customize screens Users in group A see RTFM and a list of their open tickets but otherwise only see the self service screen. Users in group b see RTFM and their tickets and also have the ability to search. 4) Built in management reports Average ticket close time by tech, closed tickets by tech, top 10 requestors, etc... 5) Ability to print a hard copy summary of a ticket. Something that generally fits on one page and gives an overview of the problem and solution (if there is one). 6) Active Directory interface This would allow us to set up users in AD and give them access to RT right there. We are not actually using RT (yet?) so these things may be less important than they seem now and /or we may come up with other things later, but the above are the things that my managers questioned when we first started looking into RT. Thanks again; James PS I just read someone suggest an AJAX interface. That would be cool especially if combined with #3 and #4 above. A dashboard type interface that a person could modify (think Google desktop or the like) up to the limits set by the admins. Plus the ability to build a 'window' on the dashboard that is the result of a saved search. Now that would be nice! James Alspach Systems Applications Technician Shasta County Office of Education > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of Jesse Vincent > Sent: Tuesday, May 01, 2007 10:55 AM > To: RT Users > Subject: [rt-users] RT 4 > > If, for the sake of argument, Best Practical were to rewrite RT, what > would you want to see in the new product? > > Think big. > > Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
