Hi all, I'm using a rather old RT, I guess (6.2.1). Hopefully that won't matter.
I'm trying to write a custom Scrip Action that logs some data to an external application every time a user comments or corresponds on a ticket. One thing that I've discovered is that when you click on "Comment" through the web interface, it creates a comment transaction and invokes all of the "on comment" scrips. But then when you click on submit button with your comment it creates a second comment transaction and invokes the scrips again. I'm having trouble finding a way to progmatically tell these two events apart. For correspondences, it is slightly easier because you can just look for $self->TransactionObj->Attachments, but comments don't seem to have these. Any advice on telling the difference between the start making a comment transaction and the complete and submit the comment transaction? Thanks, -Dan Daniel J. Wright [EMAIL PROTECTED] Lead Software Developer, pairNIC https://www.pairnic.com pair Networks, Inc. http://www.pair.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
