I am running Debian Stable, with the package install of RT 3.4 The bosses would like to see some automatic Escalation. After looking at the wiki ( http://wiki.bestpractical.com/index.cgi?AnotherConfigurationEscalationExample ) I tried the following:
[EMAIL PROTECTED]:~$ rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg testing --action RT::Action::EscalatePriority But got the following error: Can't locate /etc/request-tracker3.4/RT_SiteConfig.pm in @INC (@INC contains: /usr/local/share/request-tracker3.4/lib /usr/share/request-tracker3.4/lib /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at /usr/share/request-tracker3.4/lib/RT.pm line 123. I tried changing the variable in /usr/share/request-tracker3.4/lib/RT.pm to: $SITE_CONFIG_FILE = "RT_SiteConfig.pm"; and then added a symlink in /usr/local/share/request-tracker3.4/lib to /etc/request-tracker3.4/RT_SiteConfig.pm when I tried re-running the rt-crontool command, I got a different error. So as to not break anything, I just set things back to "normal" RT on 3.4 has be stable for quite some time in Debian, so I can not imagine this is a bug, so I am guessing I am doing something wrong. If anyone could give me a few pointers where to look, I would appriciate it. If this truly seems like a bug, I will be more then happy to turn it in. I just can image that something as simple as this would not have been caught already by the Debian users on this list :-) -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
