On Thu, 3 May 2007, Jesse Vincent wrote:
On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:
I'd like to be able to merge users, so someone can respond with
any of the email addresses that he has, and they are all treated as the
same email address - ie. no reply to his other email address, if he logs
in, he will see all tickets requested by any of his email addresses. It
would probably be nice to have the same password for all email accounts,
though that part isn't necessary.
A big +1 on that. My users unfortunately have 4 possible derivations of
their address and I can't force them to pick just one.
Done, I think.
http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
Though with 4 derivations, you should be able to just drop in a custom
CanonicalizeAddress sub that does the magic on create for new users.
Ah, thanks, I somehow missed that - I am not sure if it was
announced when people were discussing this a while back. I'll try it out.
Thanks!
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
