Scott Courtney wrote:
3. Active Directory interface/native integration - This is a biggie.
NOBODY want's / needs an extra user ID / password combo to remember.
-1 on Active Directory integration; +1 on Kerberos integration that *also*
works with AD. Please don't go down the platform-specific road; support the
open standard instead.
Perhaps I'm weird, but I don't want *any* native authentication in RT.
Authentication is the domain of the web server. I vastly prefer RT to
behave appropriately according to the current web server authentication,
automatically creating new users as they appear, and all
non-authenticated users become anonymous. Of course, RT already
supports this mode of operation, so I'm happy. 8-)
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