Hi mathew, Have on on look into the query that generates the Tickets you own screen, its only searching for new open and stalled, you have to add your new active status there also.
Torsten -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: RT Users <[email protected]> Sent: Sat May 05 05:53:33 2007 Subject: [rt-users] New status not working properly In order move closer to ITIL compliance, we need a new status called "Client Wait". I've followed the wiki instructions regarding RT_Siteconfig.pm but it doesn't, as the wiki says, Just Work. If I add a status to the @Active list, setting a ticket to that status causes the ticket to become inactive (at least, it doesn't show up in the "10 Tickets I Own" list). How do I ensure it will show up and remain active? Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
