Now I feel like a dummy. Your response looked a bit too familiar and sure enough, I asked this question before and you answered it before.
My apologies for clogging up the user list. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Ham MI-ID, Torsten Brumm wrote: > Hi mathew, > Have on on look into the query that generates the Tickets you own > screen, its only searching for new open and stalled, you have to add > your new active status there also. > > Torsten > > -----Original Message----- > From: [EMAIL PROTECTED] > <[EMAIL PROTECTED]> > To: RT Users <[email protected]> > Sent: Sat May 05 05:53:33 2007 > Subject: [rt-users] New status not working properly > > In order move closer to ITIL compliance, we need a new status called "Client > Wait". I've followed the wiki instructions regarding RT_Siteconfig.pm > but it > doesn't, as the wiki says, Just Work. If I add a status to the @Active > list, > setting a ticket to that status causes the ticket to become inactive (at > least, > it doesn't show up in the "10 Tickets I Own" list). How do I ensure it will > show up and remain active? > > Mathew > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
