Is it possible for an unprivileged user to modify a ticket? When
unprivileged users login to RT, they get the Self Service screen and I
can't see any way to let them modify a ticket from Self Service. I'd like
the ticket requestor to be able to modify certain custom fields in their
tickets, but I don't want to make them privileged users in order to do
this. If you know how to let unprivileged users modify tickets, I'd
appreciate hearing from you.
Thanks,
Gene
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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