I'm trying to setup the color status as described in the wiki (http://wiki.bestpractical.com/index.cgi?ShowStatusInColor) in RT3.6.3 without any luck.
I create <RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket /ColumnMap and put the contents from the wiki into ColumnMap. When I load RT, instead of displaying the status in color, everything looks the same as before I put the ColumnMap file in place. No errors show in my logs. What do I need to do in order to get the status color code to work in this version? Dayton Jones Senior Network Engineer Proofpoint, Inc. [EMAIL PROTECTED]
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