I was wondering if this was the best way to do things:
I have one queue where a group of users are notified on all new,
modified or resolved tickets. However I don't want them notified on new
or resolved reminders (which are placed in the same queue). I modified
Reminders.pm and made sure all reminders are created in a new
"Reminders" queue which has no scrips enabled. This works but I have the
feeling there should be a better way?
Any suggestions?
Taan
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