On Mon, 14 May 2007, Taan Lindemans wrote:
I was wondering if this was the best way to do things:
I have one queue where a group of users are notified on all new, modified or
resolved tickets. However I don't want them notified on new or resolved
reminders (which are placed in the same queue). I modified Reminders.pm and
made sure all reminders are created in a new "Reminders" queue which has no
scrips enabled. This works but I have the feeling there should be a better
way?
I don't use Reminders in my RT instance, but what about modifying your
scrips to only fire if the ticket Type='ticket'. This would preclude
including tickets of type='reminder'.
-jd
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
