Good morning! We are trying to set up a scrip that will notify a pager email address when a ticket is moved *out of* one particular queue, regardless of the destination queue.
Ordinarily, we could put this on the global scrips, but we only want it to affect one queue. Since the messages will go to a pager, we don't want a page every time anyone moves any ticket anywhere. :-) The initial thought was to use the "On Queue Change" condition, but it appears that fires at the destination queue rather than at the source queue. I was able to get our scrip to work when we move a ticket *into* the queue, but not when something moves out. As with global, we can't just put this scrip on all the other queues, because then we'll be bombarded with unwanted notifications. Here's what I have now, for testing: Description: Notify pager when ticket moved out Condition: On Queue Change Action: Notify AdminCCs Template: Global template: Transaction Stage: Transaction Create Custom conditions/actions: none We'll probably change the action to a custom action once we get the triggering right. For now, I just want to validate that a known-working action is fired when the event of interest occurs. Do I need to go to a custom condition for this? If so, what determines when my conditional expression is evaluated? Thanks for any advice. Scott -- ------------------------------------------------------------------------------ Scott Courtney | "I don't mind Microsoft making money. I mind them [EMAIL PROTECTED] | having a bad operating system." -- Linus Torvalds http://4th.com/ | ("The Rebel Code," NY Times, 21 February 1999) | PGP Public Key at http://4th.com/keys/scott.pubkey _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
