On Tuesday 22 May 2007 10:03, Helmuth Ramirez wrote: > Description: QueueTransfer > Condition: On Queue Change > Action: Notify Other Recipients > Template: New Ticket in Queue > Stage: Transaction Create > > The template is a simple message we created letting the helpdesk staff a > new ticket is sitting out there. So when a user's queue changes into > ours, the distribution list gets notified. Here is what it looks like:
Thanks for the template example. This will be helpful, because I can use it to make a really terse message for our pager. Unfortunately, your condition is the same as what I have now, which is that it triggers when the ticket moves into the queue. I need to trigger when the ticket moves out of the queue. Scott -- ------------------------------------------------------------------------------ Scott Courtney | "I don't mind Microsoft making money. I mind them [EMAIL PROTECTED] | having a bad operating system." -- Linus Torvalds http://4th.com/ | ("The Rebel Code," NY Times, 21 February 1999) | PGP Public Key at http://4th.com/keys/scott.pubkey _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
