rt 3.6.3 installed from tarball from bestpractical's site on ubuntu v6.10 with perl v5.8.8.
when a user clicks 'reply' to a ticket, or to a comment on a ticket, the 'reply' gets properly recorded and associated with the ticket, but email is not sent to the owner or requester. I haven't messed with any scrips. Email does work on the server, but /var/log/mail.* on the server indicate that no email is attempted to be sent when i do a 'reply'. ~rt/var/log/rt.log contains nothing that obviously explains the failure to send email, but does get lines like this when a 'reply' is done: Scrip Prepare 8 died. - Undefined subroutine &Scalar::Util::weaken called at /usr/local/rt/lib/RT/Action/Generic.pm line 107. Are those errors really associated with the failure to send email? If so, the following urls say that I should rebuild perl wish xs support: http://www.xray.mpe.mpg.de/mailing-lists/perl5-porters/2006-05/msg00796.html https://bugs.launchpad.net/ubuntu/+source/perl/+bug/46281 http://www.mail-archive.com/debian-bugs-dist% 40lists.debian.org/msg195610.html I tried to do so unsuccessfully: 1) i downloaded perl from perl.com, built it, and installed it in /usr/local/bin, which comes before /usr/bin in my path. Restarted apache, but problem persisted. 2) rebuilt perl after applying the patch from the 3rd url above; reinstalled perl; restarte apache, but problem persisted (and the newly installed Scalar/Util.pm still didn't have a weaken() sub defined). If this is the right track, can someone explain how I should rebuild perl so that the Scalar::Util::weaken() sub is defined? Thanks, Jon _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
