Thanks....Worked great. That page is great. thanks again
Christopher Moughan System Administrator Brown & Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance coverage can not be bound, amended or changed via voicemail, facsimile or Email message without confirmation from an authorized Brown & Brown representative. NOTICE: The information contained in this electronic message is legally privileged and confidential and is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this message is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy all electronic and printed copies of this message. -----Original Message----- From: Scott Golby [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 06, 2007 4:00 PM To: Christopher Moughan; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Adding custom field to Auto reply template > I searched the wiki and I also have the RT book. I wanted to add the custom field to the auto reply template. > > Queue: Printers > Type: HPLJ1320 (<-- this is one of my list items) If you want only 1 value from the Custom Field all you need to add to the template is. {$Ticket->FirstCustomFieldValue('Cust_Field_Name')} If you want multiple values, see Page 112 of the book for some code to loop through. I find this page on the Wiki really good for little bits to add to Templates. I wish there was a full mapping out of all the values that can be used, looking through the .pm files can be a bit fiddly. http://wiki.bestpractical.com/view/CodeSnippets - Scott
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