I'm using 3.6.3. You can set up a global default At A Glance layout
in the options, which is great.
However I can't find any way to set up a global set of 'Search
Options' ie the columns returned by searches.
I don't like the 2-line display and also want to change columns shown
for my users, some of which work in other companies to mine. I don't
want to have to update the preferences for a user every time I add
one, and if they alter their own there seems to be no way for them to
reset back to a default.
Currently I'm inserting a Pref-SearchDisplay row into the Attributes
table when migrating users from my current system, but once the
migration is done and we're live I don't want to have to be hacking
the DB data to reset a user's options.
Any help appreciated.....
Justin
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Justin Hayes
Support Manager
[EMAIL PROTECTED]
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