It has been suggested that it may help if I posted my RT_SiteConfig file so... here it is. Only the names and passwords have been removed to protect the guilty. The only thing I see that may be causing a problem (but really, if I knew enough to self diagnose I would not be here asking for help.) is that I have sendmail instead of sendmailpipe. I have tried this both ways making sure to change the next line as well to add or remove the -t. I get the same results either way. The reason I changed this was that I did not seem to have a sendmailpipe command on my system (Debian etch) however, looking at the exim4 config makes me thing I should leave it in. I am going to try running rt-mailgate from the command line to see if that works although my understanding is that that system is more for the inbound side of things which can wait a little bit.
Thank you for any help; James James Alspach Systems Applications Technician Shasta County Office of Education -----Original Message----- From: root [mailto:[EMAIL PROTECTED] Sent: Friday, June 08, 2007 8:28 AM To: James Alspach Subject: RT_SiteConfig # RT_SiteConfig.pm # # These are the bits you absolutely *must* edit. # # To find out how, please read # /usr/share/doc/request-tracker3.6/NOTES.Debian # THE BASICS: Set($rtname, 'shastacoe.org'); Set($Organization, 'shastacoe.org'); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); Set($Timezone , 'America/Los_Angeles'); # obviously choose what suits you # THE DATABASE: Set($DatabaseType, 'Pg'); # e.g. Pg or mysql # These are the settings we used above when creating the RT database, # you MUST set these to what you chose in the section above. Set($DatabaseUser , 'rtdbadminuser'); Set($DatabasePassword , 'rtdbadminuserpassword'); Set($DatabaseName , 'rtdatabase'); # The domain name of your database server # If you're running mysql and it's on localhost, # leave it blank for enhanced performance Set($DatabaseHost , ''); Set($DatabaseRTHost , ''); # THE WEBSERVER: Set($WebPath , "/rt"); #Set($WebBaseURL , "http://shastacoe.org";); Set($WebBaseURL , "http://10.1.3.82";); # {{{ Incoming mail gateway configuration # OwnerEmail is the address of a human who manages RT. RT will send # errors generated by the mail gateway to this address. This address # should _not_ be an address that's managed by your RT instance. Set($OwnerEmail , '[EMAIL PROTECTED]'); # sprintf() format of the friendly 'From:' header; its arguments # are SenderName and SenderEmailAddress. Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>"); # RT can optionally set a "Friendly" 'To:' header when sending messages to # Ccs or AdminCcs (rather than having a blank 'To:' header. # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL # If you are using sendmail, rather than postfix, qmail, exim or some other MTA, # you _must_ disable this option. Set($UseFriendlyToLine , 1); # {{{ Web interface configuration # $LogoURL points to the URL of the RT logo displayed in the web UI Set($LogoURL , $WebImagesURL . "bplogo.gif"); # If PreferRichText is set to a true value, RT will show HTML/Rich text # messages in preference to their plaintext alternatives. RT "scrubs" the # html to show only a minimal subset of HTML to avoid possible contamination # by cross-site-scripting attacks. Set($PreferRichText, 1); # By default, RT shows newest transactions at the bottom of the ticket # history page, if you want see them at the top set this to '0'. Set($OldestTransactionsFirst, '0'); #Sendmail Configuration # $MailCommand defines which method RT will use to try to send mail # We know that 'sendmailpipe' works fairly well. # If 'sendmailpipe' doesn't work well for you, try 'sendmail' # # Note that you should remove the '-t' from $SendmailArguments # if you use 'sendmail' rather than 'sendmailpipe' Set($MailCommand , 'sendmail'); # $SendmailArguments defines what flags to pass to $Sendmail # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand above. # If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments # These options are good for most sendmail wrappers and workalikes Set($SendmailArguments , "-oi"); 1; _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
