I do not know if it really applies to my issue but, I just tested rt-mailgate and it seems to work just fine. I used the example from the rt3.6-clients/README.Debian and it created a ticket right away.
James James Alspach Systems Applications Technician Shasta County Office of Education > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of James Alspach > Sent: Friday, June 08, 2007 8:51 AM > To: [email protected] > Subject: [rt-users] RE: I broke it > > It has been suggested that it may help if I posted my RT_SiteConfig file > so... here it is. > Only the names and passwords have been removed to protect the guilty. > The only thing I see that may be causing a problem (but really, if I > knew enough to self diagnose I would not be here asking for help.) is > that I have sendmail instead of sendmailpipe. I have tried this both > ways making sure to change the next line as well to add or remove the > -t. I get the same results either way. > The reason I changed this was that I did not seem to have a sendmailpipe > command on my system (Debian etch) however, looking at the exim4 config > makes me thing I should leave it in. > I am going to try running rt-mailgate from the command line to see if > that works although my understanding is that that system is more for the > inbound side of things which can wait a little bit. > > Thank you for any help; > James > > > > James Alspach > Systems Applications Technician > Shasta County Office of Education > > > -----Original Message----- > From: root [mailto:[EMAIL PROTECTED] > Sent: Friday, June 08, 2007 8:28 AM > To: James Alspach > Subject: RT_SiteConfig > > # RT_SiteConfig.pm > # > # These are the bits you absolutely *must* edit. > # > # To find out how, please read > # /usr/share/doc/request-tracker3.6/NOTES.Debian > > # THE BASICS: > > Set($rtname, 'shastacoe.org'); > Set($Organization, 'shastacoe.org'); > > Set($CorrespondAddress , '[EMAIL PROTECTED]'); > Set($CommentAddress , '[EMAIL PROTECTED]'); > > Set($Timezone , 'America/Los_Angeles'); # obviously choose what suits > you > > # THE DATABASE: > > Set($DatabaseType, 'Pg'); # e.g. Pg or mysql > > # These are the settings we used above when creating the RT database, > # you MUST set these to what you chose in the section above. > > Set($DatabaseUser , 'rtdbadminuser'); > Set($DatabasePassword , 'rtdbadminuserpassword'); > Set($DatabaseName , 'rtdatabase'); > > # The domain name of your database server > # If you're running mysql and it's on localhost, > # leave it blank for enhanced performance > Set($DatabaseHost , ''); > Set($DatabaseRTHost , ''); > > > # THE WEBSERVER: > > Set($WebPath , "/rt"); > #Set($WebBaseURL , "http://shastacoe.org";); > Set($WebBaseURL , "http://10.1.3.82";); > > > > # {{{ Incoming mail gateway configuration > > # OwnerEmail is the address of a human who manages RT. RT will send > # errors generated by the mail gateway to this address. This address > # should _not_ be an address that's managed by your RT instance. > > Set($OwnerEmail , '[EMAIL PROTECTED]'); > > # sprintf() format of the friendly 'From:' header; its arguments > # are SenderName and SenderEmailAddress. > Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>"); > > # RT can optionally set a "Friendly" 'To:' header when sending messages > to > # Ccs or AdminCcs (rather than having a blank 'To:' header. > > # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL > # If you are using sendmail, rather than postfix, qmail, exim or some > other MTA, > # you _must_ disable this option. > > Set($UseFriendlyToLine , 1); > > > # {{{ Web interface configuration > > # $LogoURL points to the URL of the RT logo displayed in the web UI > > Set($LogoURL , $WebImagesURL . "bplogo.gif"); > > # If PreferRichText is set to a true value, RT will show HTML/Rich text > # messages in preference to their plaintext alternatives. RT "scrubs" > the > # html to show only a minimal subset of HTML to avoid possible > contamination > # by cross-site-scripting attacks. > Set($PreferRichText, 1); > > > # By default, RT shows newest transactions at the bottom of the ticket > # history page, if you want see them at the top set this to '0'. > > Set($OldestTransactionsFirst, '0'); > > > #Sendmail Configuration > > # $MailCommand defines which method RT will use to try to send mail > # We know that 'sendmailpipe' works fairly well. > # If 'sendmailpipe' doesn't work well for you, try 'sendmail' > # > # Note that you should remove the '-t' from $SendmailArguments > # if you use 'sendmail' rather than 'sendmailpipe' > > Set($MailCommand , 'sendmail'); > > # $SendmailArguments defines what flags to pass to $Sendmail > # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand > above. > # If you picked 'sendmailpipe', you MUST add a -t flag to > $SendmailArguments > > # These options are good for most sendmail wrappers and workalikes > Set($SendmailArguments , "-oi"); > > > 1; > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
