So, I'm doing a little python CGI that pulls data from the RT database,
but some things are a little off:
* Sometimes counting the number of tickets 'new' and 'open' on a select
gives a slightly different value than doing the same thing on RT query
builder, like 3 or 4 tickets difference. Any tought why?
* How I select custom fields from tickets? Are they associated with
queue or in other database?
Thanks in advance for any help.
[]s
Jose P. E. Junior
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