Jeff Platter wrote:
There should be a creator integer field on the tickets table. That integer
associates with a user id for the requestor.
Sometimes people from the helpdesk get a call and create the ticket,
making the helpdesk person the creator.
The strange thing is on RT interface the "Requestor" value shows whoever
I set as 'requestor', but the 'creator' field on the Database always
point to whoever created the ticket.
[]s
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