I had submitted a Crystal Reports report which included some (not all) the information you requested.
The email needed to be approved due to the file size. I think it got lost somewhere :( -----Original Message----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Sun Jun 17 20:39:49 2007 Subject: [rt-users] RT reporting tools Does RT have any "built in" or standalone "reporting tools"? To answer questions like: % Average (both mean and median) time between ticket creation + someone taking ticket. % Average time between ticket creation + reply to user (comments don't count) % Average time to ticket resolution. % Average time ticket spends stalled. % Stats above for a specific queue or support staff member % Average number of tickets each support staff member handles per day/week % etc, etc, etc. Even if people don't fill out the "time spent" part of the ticket, you could generate many of the stats above from the MySQL tables. Has anyone done this? -- We're just a Bunch Of Regular Guys, a collective group that's trying to understand and assimilate technology. We feel that resistance to new ideas and technology is unwise and ultimately futile. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -------------------------------------------------------------------- This Electronic message contains information from CompuPay which may be privileged. The information is intended to be for the use of the addressee only. If you are not the addressee, or the employee or agent responsible to deliver it to the intended recipient, note that any disclosure, copy distribution or use of the contents of this message is prohibited. If you have received this Electronic Message in error, please promptly notify the sender by return e-mail. For more information regarding our company please visit www.compupay.com http://www.compupay.com/
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
