could you resend? I'll make sure it gets approved ------- Original message ------- From: Helmuth Ramirez <[EMAIL PROTECTED]> Sent: 17.6.'07, 21:44
> I had submitted a Crystal Reports report which included some (not all) the > information you requested. > > The email needed to be approved due to the file size. I think it got lost > somewhere :( > > > -----Original Message----- > From: [EMAIL PROTECTED] > To: [EMAIL PROTECTED] > Sent: Sun Jun 17 20:39:49 2007 > Subject: [rt-users] RT reporting tools > > Does RT have any "built in" or standalone "reporting tools"? To answer > questions like: > > % Average (both mean and median) time between ticket creation + > someone taking ticket. > > % Average time between ticket creation + reply to user (comments don't count) > > % Average time to ticket resolution. > > % Average time ticket spends stalled. > > % Stats above for a specific queue or support staff member > > % Average number of tickets each support staff member handles per day/week > > % etc, etc, etc. > > Even if people don't fill out the "time spent" part of the ticket, you > could generate many of the stats above from the MySQL tables. Has > anyone done this? > > -- > We're just a Bunch Of Regular Guys, a collective group that's trying > to understand and assimilate technology. We feel that resistance to > new ideas and technology is unwise and ultimately futile. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > --------------- > This Electronic message contains information from CompuPay which may > be privileged. The information is intended to be for the use of the > addressee only. If you are not the addressee, or the employee or agent > responsible to deliver it to the intended recipient, note that any > disclosure, copy distribution or use of the contents of this message > is prohibited. If you have received this Electronic Message in error, > please promptly notify the sender by return e-mail. For more > information regarding our company please visit www.compupay.com > http://www.compupay.com/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
