Hi, Please can you brifly explain how to generate this. I couldn't get how to generate this type of Report.
Regards Santhosh On 6/20/07, Helmuth Ramirez <[EMAIL PROTECTED]> wrote:
Ok, here is the report we use, something simple that perhaps the community can build upon. Cheers Helmuth ------------------------------ *From:* Helmuth Ramirez *Sent:* Thu 3/29/2007 5:25 PM *To:* [email protected] *Subject:* Ticket Report We Use Hi everyone, Management wanted a report to review the number of open/closed tickets on a daily basis. Our Helpdesk Supervisor knows a little Crystal and came up with a simple report. I would like to submit it to the community in case anyone else could use something like this and/or improve on it. (share the wealth right?). Attached is an image file with what it looks like, as well as the Crystal Reports rpt file. Cheers Helmuth ------------------------------ This Electronic message contains information from CompuPay which may be privileged. The information is intended to be for the use of the addressee only. If you are not the addressee, or the employee or agent responsible to deliver it to the intended recipient, note that any disclosure, copy distribution or use of the contents of this message is prohibited. If you have received this Electronic Message in error, please promptly notify the sender by return e-mail. For more information regarding our company please visit www.compupay.com http://www.compupay.com/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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