To all,
This should be a real good test of our understanding of how a scrip can
change a Custom Field. I have two scrips that are alomost exactly alike;
difference being the value being put into the SAME CF. The actions are
as follows:
First scrip action;
# set new Work-Status value
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "Work-Status";
my $cf_value = "Investigating Request";
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object=>$ticket, Content=>$cf_value, );
# set new Ticket Status value
$ticket->SetStatus("rq approvd");
return 1;
Second scrip action;
# set new Work-Status value
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = "Work-Status";
my $cf_value = "Estimating Effort";
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object=>$ticket, Content=>$cf_value, );
return 1;
I have checked the DataBase after executing both og these and in the
case of the first one, the value I inserted was there in the
OBJECTCUSTOMFIELDVALUES with the Disabled value as 0. In the case of the
second one, the value I inserted was there as well, but the Disabled
value was 1, followed by another record for the same CF and the value
was reverted to what it was before my scrip ran and the disabled value
was 0.
So, why is this happening. Same user (me) with superuser rights modify
the same CF in the same ticket in the same Queue and in the first
instance, all is well, in the second, my change is reverted with the
database indicating that my change was disabled and it's reversion being
enabled (that, of course, makes sense if my change is gonna be rejected).
Anyone out there with any brilliant clues? I realise that the first
scrip is also changin the Ticket Status, but that should not have this
effect. Oh, also, the CF is a "ticket" CF and is set for "select 1
value" and both values are valid choices. Hope this tantalises someone.
Kenn
LBNL
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